Effective: March 06, 2025

PeekabooLabs Co., Ltd. (hereinafter the “Company”, "we", ) places the highest priority on protecting users’ personal information and strives to process and safeguard such information in accordance with applicable laws while providing the Ollie product (hereinafter the “Service”). This Privacy Policy explains the types of personal information collected by the Company, the purposes for which it is collected and used, the retention and usage period, and the rights of users and how to exercise them.

For individuals in the European Economic Area, United Kingdom, and Switzerland (collectively, “Europe”), for Europe-specific additional information not already discussed on this page, please see PeekabooLabs Co., Ltd.' Europe Privacy Policy Addendum.

1. Purpose of Collecting and Using Personal Information

The Company collects and uses personal information for the purposes of providing the Service, improving the Service, maintaining security, and offering customer support, as outlined below:

1. Service Provision and Improvement:
   • Ollie is a private AI solution for adults that performs AI operations on-device. As a result, users’ conversation content or personal data is not transmitted externally, and no data tracking is performed.
   • However, some anonymized technical data for performance measurement (e.g., device battery status) and reliability improvement may be collected.
2. Customer Support and Inquiry Handling:
   • When a user makes an inquiry or requests support, contact information (such as email address, name, etc.) and related details are collected to ensure smooth service provision and problem resolution.
3. Compliance with Legal Obligations:
   • Personal information may be used for compliance with relevant laws and regulations, as well as for securing evidence for dispute resolution.

2. Categories of Personal Information Collected

The Company collects the following categories of personal information:

1. Required Items:
   • Email address, username, etc., provided during account registration (for service use and user identification)
2. Automatically Collected Items:
   • When using the Service, performance measurement data from the device (e.g., battery status, device type, etc.)
     • This data is used solely for anonymized statistical purposes for service improvement and maintenance, and it does not enable the identification of individual users.
3. Non-Collected Items:
   • Ollie does not collect users’ conversation content or other sensitive personal information (e.g., location information, additional contact details, etc.).

3. Retention and Usage Period of Personal Information

1. Retention Period:
   • Personal information collected for account registration and service use is retained until membership withdrawal or the termination of the Service.
   • Performance measurement data is anonymized and retained only for statistical purposes, and it is processed in a manner that does not allow identification of any individual user.
2. Usage Period:
   • Personal information is used until the purpose of collection is achieved or until the period prescribed by law has elapsed, after which it is promptly destroyed.

4. Provision and Sharing of Personal Information with Third Parties

In principle, the Company does not provide or share users’ personal information externally. However, personal information may be provided as an exception in the following cases:

• Legal Requirements:
  • When required by relevant laws, investigative agencies, or court orders
• Outsourcing for Service Provision:
  • When personal information processing is outsourced for service operation, improvement, or customer support. The Company takes appropriate measures through outsourcing agreements to protect personal information.